Posts Tagged ‘Web Hosting’
Hosting is an important part of your website setup, so when your hosting company has some downtime, it is very frustrating!
So what separates a good web host from a bad one?
Well, firstly I think it is important to understand that there is no such thing as 100% uptime for a web host. Every host will (or should) update software for security flaws and as such, I believe the server should be taken down during that time. Please correct me if I am wrong!
We all make mistakes in our respective lines of work, and as such, there are likely to be mistakes made in web hosting – those mistakes being power-outages, software or hardware failure for example.
When these things happen, it can be very frustrating for a website owner. It can mean loss of revenue for an online shop, or loss of visitors which could affect advertising revenue.
It is therefore important to choose a host who has a good uptime record.
But while it is frustrating to experience downtime, I believe it can be offset by a good host providing information and making sure their customers understand what is going on.
There is nothing worse than encountering a problem and not knowing if your hosts even know about the problem, let alone have an estimated time for fixing the problem.
A good host will keep you informed of what is happening – even if they still can’t find the root of the problem. A status update of “still looking into the cause” instils a confidence that the support team haven’t just nipped down the pub!
I have always worked to this philosophy myself. People like to know what’s going on, even if you have nothing new to tell them. A quick phone call or email to confirm nothing’s changed but you are still working on the problem goes a long way to keeping your customer happy.
So next time your web host goes down, check and see if their own website provides a status update or way to contact them to find out what’s going on. It’s should be a standard feature of website hosting for website owners who are serious about their business.